Refund policy

We want you to love your lights. If something isn't right, here's how we make it right.

30-day returns

You can return your order within 30 days of delivery for a refund. Please send it back in the condition you received it, with all parts (light curtain, controller, remote, cable) and the original box.

How to start a return

Email us at jinglelume@gmail.com with your order number. We'll reply with the return address and simple instructions. Please contact us before sending anything back — we can't accept returns we don't know about.

Return shipping

If you changed your mind, return shipping is paid by you. We recommend a tracked service. If the item is damaged, faulty or wrong, you pay nothing (see below).

Damaged, faulty or wrong item

Contact us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send you a free replacement or a full refund — your choice. In most cases you won't need to send the item back.

Refunds

Once we receive and check your return (or approve your damage claim), we refund you to your original payment method within 5 business days. Your bank or card issuer may take a few more days to show it.

Bundles

You can return part of a bundle. We refund what you paid for the returned lights, after the bundle discount.

Exchanges

Want a different size? The fastest way is to return the one you have and place a new order.

Cancellations

Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.

Questions?

Email jinglelume@gmail.com — we usually reply within 1 business day.