Shipping policy

Where we ship

We currently ship to addresses in the United States.

Shipping cost

Free tracked shipping on every order.

Processing time

Orders are processed and shipped within 1–3 business days (Monday–Friday, excluding holidays).

Delivery time

Most orders arrive 7–14 business days after they ship. The delivery estimate on the product page is a guide, not a guarantee — carriers can be slower in the holiday rush.

Christmas delivery

Order by December 1 for delivery before Christmas. Orders placed later may still arrive in time, but we can't promise it.

Tracking

When your order ships, we email you a tracking number. It can take a few days for the first tracking update to appear.

More than one light?

Orders with several lights may arrive in separate packages on different days.

Customs fees

Our prices include delivery to your door. If a carrier ever asks you for a customs fee, please contact us before paying and we'll sort it out.

Address mistakes

Please double-check your address at checkout. If you spot a mistake, email us right away — we can fix it as long as the order hasn't shipped.

Late or lost orders

If your order hasn't arrived within 30 days of shipping, or the tracking hasn't updated for 10 days, contact us and we'll send a replacement or refund you.

Questions?

Email jinglelume@gmail.com — we usually reply within 1 business day.